Effective Date: 10th March 2025
At Urban Ease, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect the following types of personal information when you interact with our website or make a purchase:
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Full name
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Email address
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Phone number
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Shipping and billing address
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Payment details (processed securely via third-party providers)
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Browsing behavior and analytics data (e.g. IP address, device type, cookies)
2. How We Collect Your Information
We collect personal information in several ways, including:
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When you make a purchase through our website
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When you sign up for our newsletter or create an account
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When you contact us through forms, email, or social media
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Automatically through cookies and tracking technologies
3. Why We Collect Your Information
We use your information to:
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Process and fulfill orders
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Communicate with you about your orders, inquiries, or promotions
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Improve our website, services, and customer experience
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Comply with legal obligations
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Provide targeted advertising and marketing (with your consent)
4. Sharing Your Information
We only share your personal information when necessary, including with:
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Payment processors (e.g., Stripe, PayPal, Afterpay)
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Shipping and logistics providers
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Marketing and analytics services (e.g., Google Analytics, Meta/Facebook)
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Legal or regulatory authorities when required
We never sell your personal data.
5. Cookies and Tracking
Urban Ease uses cookies and similar technologies to:
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Improve site functionality
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Remember your preferences
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Analyze site traffic and behavior
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Show relevant ads (retargeting)
You can manage cookie preferences via your browser settings.
6. Storage and Security
We store your data securely and take reasonable steps to protect it from misuse, interference, loss, and unauthorized access. Your data may be stored on servers located in Australia or overseas, depending on our service providers.
7. Accessing or Updating Your Information
You have the right to:
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Access the personal information we hold about you
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Request corrections or deletion of your data
To make a request, contact us at:
📧 hello@urbanease.com.au
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date updated.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Urban Ease
📧 hello@urbanease.com.au
🌐 www.urbanease.com.au
